Terms

1. General Terms
1.1 STEG Group Pty Ltd is bound only by the conditions stated herein. All other terms, warranties, or representations are excluded unless expressly agreed in writing.
1.2 STEG Group Pty Ltd may amend these terms with 30 days’ prior written notice to the customer, unless changes are required by law.

2. Customer Obligations
2.1 The customer warrants that all provided information is accurate and complete for credit assessment.
2.2 The signatory confirms they are duly authorized to enter into this agreement.
2.3 The customer remains personally liable for all debts until full payment is received, even if their business structure changes.

3. Credit & Payment Terms
3.1 Payment Terms:

Invoices are due 30 days from the invoice date (not statement date).

Late Payments:

Interest charged at 10% p.a. (previously 20%) on overdue amounts.

After 14 days overdue, STEG may suspend further deliveries.
3.2 Debt Recovery Costs:

Customer covers reasonable collection costs (capped at 15% of the debt).

4. Pricing & Orders
4.1 Prices are per STEG’s current price list and subject to change with 30 days’ notice, except for confirmed orders.
4.2 Cancellations:

No cancellations after order confirmation unless approved in writing by STEG management.

5. Ownership & Risk
5.1 Title Retention:

Goods remain STEG’s property until full payment is received.

The customer may resell goods in the ordinary course of business but must hold proceeds in trust for STEG.
5.2 Recovery of Goods:

If payment is defaulted, STEG may reclaim unpaid goods after 7 days’ written notice.

6. Returns & Refunds
6.1 Return Conditions:

Returns within 14 days (previously 30) for non-faulty goods.

15% restocking fee applies (unchanged).
6.2 Faulty Goods:

Must be reported within 7 days of delivery (previously 2 working days).

STEG will repair, replace, or refund at its discretion.

7. Warranty Terms
7.1 Coverage:

Applies only to defects in materials/workmanship.

Valid for original purchasers in Australia, installed per manufacturer guidelines.
7.2 Exclusions:

No warranty for:

Damage from misuse, improper installation, or unlicensed work.

Commercial use or modifications.
7.3 Warranty Claims:

STEG’s liability is capped at the product’s purchase price.

8. Liability Limitations
8.1 STEG is not liable for:

Consequential damages (e.g., lost profits, property damage).

Issues caused by third-party parts or services.
8.2 Total liability is limited to the invoice value of the goods.

9. Dispute Resolution
9.1 Parties agree to mediate disputes before legal action.
9.2 Governing law: Australia (state jurisdiction if needed).

10. CANCELLATION OF ORDERS i. Cancellation of orders will not be accepted unless agreed to by management.

11. OWNERSHIP OF GOODS i. Property of goods shall pass to the customer at the time the goods are placed onthe vehicle, which is to effect delivery from the supplier’s store or warehouse from which the goods are dispatched to the customer and shall thereafter be the customer’s risk. ii. STEG Group Pty Ltd remains the sole owner of goods until payment has been received in full. iii.Irrespective of condition 13(ii), the customer shall sell the goods in the ordinary course of business and keep it separate from other goods. iv.If there is a default in payment of goods, STEG Group Pty Ltd or its agent may for the purpose of recovery of the goods, enter upon the customers premises and recover the goods which have not been paid for.

12. RETURNING OF STOCK i. Please provide a claims or reference number when returning goods to allow ease of cross-reference with your records. ii. Stock returns must be made within 30 days of statement, unless the reason is due to manufacturing fault. iii. A restocking fee of 15% is applicable for all approved goods returned unless otherwise agreed or approved by management. iv. All goods returned for credit must be in a saleable condition or goods will not be accepted for credit, subject to inspection by warehouse.

13. DAMAGE CLAIMS i. No liability is accepted for damage or shortage of goods unless written notification is received by STEG Group Pty Ltd within 2 working days. ii. All goods of faulty manufacture (excluding unavoidable imperfections) will be credited or replaced by STEG Group Pty Ltd provided the fault is advised within reasonable time after delivery and the faulty product is made available for inspection. iii. STEG Group Pty Ltd liability is limited to:

• The replacement cost of goods;
• The cost of obtaining equivalent goods; or
• The cost of having the goods repaired.

Warranty

1. Subject to the conditions and exclusions below, STEG Group Pty Ltd will undertake to rectify any fault due to
defects in materials or workmanship

1.1 Subject to the conditions below, STEG Group Pty Ltd warrants against defects in materials and workmanship by providing (at its discretion):

• Free repairs
• Replacement of components, or
• Full product replacement

1.2 This warranty applies only to:

• Residential/domestic use (commercial use excluded)
• Original purchasers (non-transferable)
• Products installed in Australia in compliance with:
• Manufacturer instructions
• Relevant Australian Standards & Regulations

2. CUSTOMER RESPONSIBILITIES

2.1 Pre-Installation Inspection:

• Verify all components upon delivery
• Check for defects (scratches, dents, discolouration, etc.) before installation

2.2 Installation Requirements:

• Use physical product measurements for cut-outs (manufacturer templates are guides only)
• Must be installed by a licensed plumber (where plumbing connection is required)
• Follow all provided technical specifications

2.3 Installation = Acceptance:

Proceeding with installation confirms the product is free from visible defects.

3. WARRANTY LIMITATIONS

3.1 Duration:

• Coverage expires at the end of the specified warranty period, regardless of interim repairs.
• For replaced/repaired items, the original purchase date determines warranty expiry.
• 3.2 Exclusions:
  STEG Group Pty Ltd does not cover:
• Damage from misuse, accidents, or improper installation by unlicensed personnel
• Installation not performed by a licensed plumber
• Non-compliant water supplies (>500kPa pressure or harmful chemicals)
• Surfaces damaged by unsuitable cleaning products/impact
• Products without proof of purchase
• Consequential losses (cabinetry, flooring, fixtures, etc.)

3.3 Legal Compliance:
All liability is limited to the fullest extent permitted by Australian law.

Service Request Under Warranty

Please retain this warranty document with your proof of purchase and any other relevant documents. Where no proof of purchase can be provided, STEG Group Pty Ltd will repair the goods in accordance to the conditions listed above under period of warranty coverage section.

Customers may obtain service by contacting and providing relevant details to the supplier from whom the product was purchased. Alternatively, contact can be made direct to STEG Group Pty Ltd.

Customers must provide reasonable and timely access to allow repairs to proceed. STEG Group Pty Ltd will not be responsible for any loss, damage or additional costs incurred due to delayed access.

Email: info@stgeorgegroup.com.au